Courses 18–20

Building relationships.

Work that gets done across boundaries — stakeholders, partners, other teams, and the difficult conversations in between.

See the 3 courses Explore the full C30

18 Sm

19 Cb

20 Cn

courses, each available in full or as single modules

individual modules, from 15 to 30 minutes each

12 h

of CPD-logged learning across the whole category

Courses in this category

Three courses on influence beyond your own team.

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18 Sm

Stakeholder, customer and partner management

Map who matters, understand what they need, and keep those relationships in good repair.

Modules

10 modules

CPD time

3 h 30 m

View course →

19 Cb

Collaboration and sharing best practice

Work well with teams you do not manage, and stop the same lesson being learned twice.

Modules

10 modules

CPD time

3 h 30 m

View course →

20 Cn

Conflict, negotiation and influencing

Handle disagreement early, negotiate without damage, and influence without authority.

Modules

12 modules

CPD time

4 h 30 m

View course →

What you leave with.

Every module ends in something you can use on Monday — not a model you can recite.

A stakeholder map you use

Who matters, what they need, and how often you should be talking to them.

Conflict handled early

A way into the conversation before a disagreement calcifies into a problem.

A negotiation approach

Preparation that means you are not improvising in the room.

Influence without authority

How to move work along in teams that do not report to you.

Where it sits in the C30.

Building relationships covers the sideways influence that formal authority does not reach — increasingly the difference between a plan and a result.

1–3

Self awareness

Understanding yourself

4–5

Self management

Workload and personal development

6–12

Leading people

Leadership, motivation, culture

13–20

Managing people and relationships

You are here

21–29

Running the business

Communication to project management

Take a whole course, or one module.

Every module in this category is also available on its own, so someone who only needs one topic can take twenty-five minutes and log the CPD without enrolling on the whole course.

See how a module page works →

What this category is for

Three courses on working with people you do not manage and cannot instruct. In any organisation with more than one team, that is most of the working week.

FAQ

Before you start.

Is the conflict course about formal grievances?

No — it is about the everyday disagreements that never reach HR, which is where most of the damage happens.

Do I need Communication (21) as well?

They complement each other. Communication covers the how; this category covers the who and the why.

How long does a module take?

Between 15 and 30 minutes. Progress saves automatically, so you can stop and pick it up later.

Is the CPD time logged for me?

Yes. Each module carries a CPD value that is added to your record when you mark it complete.

Is there an assessment?

Each course ends with a quiz and a certificate. Single modules record completion but do not issue a separate certificate.

Get things done across boundaries.

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C30: Building relationships

Building relationships.

Three courses on influence beyond your own team.

Stakeholder, customer and partner management

Collaboration and sharing best practice

Conflict, negotiation and influencing

What you leave with.

A stakeholder map you use

Conflict handled early

A negotiation approach

Influence without authority

Where it sits in the C30.

Self awareness

Self management

Leading people

Managing people and relationships

Running the business

Take a whole course, or one module.

Before you start.

Get things done across boundaries.

C30: Building relationships | SkillsCircle

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