Section outline

◄C13-17
►C21

  • Building Relationships (C18-C20)

    C18

    Customer, Partner and Stakeholder Management

    Building and maintaining effective relationships with key stakeholders.

    Go to Course
    5 modules
    Managing Relationships with Customers 7 min • CPD
    Managing Relationships with Stakeholders 6 min • CPD
    Stakeholder Analysis and Mapping 5 min • CPD
    Partnership Development 6 min • CPD
    Customer Service Excellence 8 min • CPD
    C19

    Collaboration and Sharing Best Practice

    Fostering collaboration and knowledge sharing across teams and organisations.

    Go to Course
    4 modules
    Ensuring Effective Collaboration 6 min • CPD
    Barriers to Cooperation 5 min • CPD
    Inter-Organisational Collaboration 7 min • CPD
    Knowledge Management Systems 6 min • CPD
    C20

    Conflict, Negotiation and Influencing

    Essential skills for managing conflict and influencing stakeholders effectively.

    Go to Course
    6 modules
    Fisher-Ury Interest-Based Relational Approach (IBR) 6 min • CPD
    Thomas-Kilmann Conflict Mode Instrument (TKI) 5 min • CPD
    Negotiation in the Workplace 8 min • CPD
    Influence Without Authority 7 min • CPD
    Difficult Conversations 9 min • CPD
    Mediation Skills 8 min • CPD
◄C13-17
►C21